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System Security and Troubleshooting

Some useful links to recent security articles

We hope some of these support notes will help you to remediate your laptop problems


Lightweight Laptops

Posted by: 123ComputerFix Category: Asus Laptops

ASUS ZenBook UX325JA 13.3 Inch IPS Full HD Laptop, Intel i5-1035G1, 8 GB RAM, 512 GB M.2 NVMe PCIe SSD plus 32 GB Intel Optane Memory, Backlit Keyboard, Windows 10, Includes Sleeve and USB-C Dongle

Broken Laptop Screen - How long does it take to fix it?

Posted by: 123ComputerFix Category: Screen Replacement

One of the most common hardware problems with laptops is physical damage to the LCD / LED display. Laptops are designed to be portable and their displays are fragile and easy to break. If you have a damaged laptops it can be repaired by our professional staff - all you need to do is arrange a visit or mail the device to us and we can turn your repair around very quickly. Once we arrange a date for your repair, it usually takes around 1 hour to replace the display and fully test / inspect your device after the repair is completed. We will usually ask for a serial number, make and model of your device to ensure we have a compatible part for your device.

Laptop screen repair - is it worth it?

Posted by: 123ComputerFix Category: Screen Replacement

Our customers are frequently asking the same question over and over again when having to decide whether to get their damaged laptop repaired or simply purchase a replacement device altogether. The question is - "Is it worth repairing a broken laptop screen considering the repair costs?" Due to the nature of portability, laptops get damaged more often compared to a traditional PCs or MACs. And it is usually the screen that stands out first. As laptop prices have fallen recently (with exception for Covid-19 spike in demand) - repairing a laptop that costs sub £350 may seem uneconomical at the first sight. However, mosts of us would not consider hidden costs such as: your personal data recovery (family photos, family footage), licenses that you buy when purchasing a new device, engineer call out charges for transferring data between devices and so on, as well as the time you will spend setting up and organising your new device. In most cases laptop screen replacement is a straight forward task, and most common laptop model screens can be replaced at your home by our repair technicians. This can be achieved at a fraction of the cost of a new device.

Arcserve UDP Datastore Purge

Posted by: 123ComputerFix Category: Data Protection

If you happen to run out of free disk space on ArcServe UDP RPS (Recovery Point Server) you may need to manually run a purge job to force start data reclaim process. You can do so by executing the following commands from your RPS server: Using command prompt, navigate to ArcServe RPS installation Drive, following directory: %drive letter%:\Program Files\CA\arcserve Unified Data Protection\Engine\BIN then execute the following command: as_gddmgr.exe -Purge Start To monitor the purge progress, you can execute the following command: as_gddmgr.exe -purge Status "datastore name"

Netscaler Vunerability

Posted by: 123ComputerFix Category: Citrix Netscaler

A recent vulnerability with Citrix Netscaler firmware forces IT Security Administrators to urgently patch their firmware to prevent remote code execution. Patching Netscaler is a straightforward task, however, you need to ensure that NS partitions have enough free disk space available to proceed with the upgrade. In some occasions, you need to remove old NSLogs to reclaim disk space.

Netscaler Errors

Posted by: 123ComputerFix Category: Citrix Netscaler

After upgrading Citrix Netscaler 12.1 to the latest recommended patch you may come across a console debub log 'admautoregd' failed to start or 'admautoregd' process is not running.

System Tune Up Services

We can make your old PC or Laptop to perform good again by running various diagnostic tests and by finding the cause of your computer being slow. Leave this difficult job to our experienced computer repair engineers. To speed up your system our engineer will be able to fix all possible problems and make sure your system is clean.

This includes clearing all the temporary files no longer needed by user or the system, freeing disk space, de fragmenting your computer's hard drive, detect and repair disk related errors and index your hard disk which drastically speeds up search and file copy and paste operations.

We will safely clean your computers registry junk, compact and de fragment the registry for fast performance.

Our computer repair engineer will make sure that you don't have any rogue software and malware installed on your machine and will remove them as part of clean up service.


Computer Virus Removal Services

Computer viruses are becoming a real problem to consumers and it is becoming more and more difficult for them to deal with such a virus threats on their own. We at 123ComputerFix will help you and will deal with computer virus, spyware and malware. Our virus removal service will clean your PC from viruses and all type of infections. We always offer high quality computer virus removal services at really competitive prices.

We have experience in dealing with all kinds of viruses, removing them and recovering your Windows system and applications. We are also able to repair a damage caused by such virus attacks.

Our computer and laptop security experts are always up to date on emerging viruses and fully aware how to remove them. If you laptop computer is infected, do not panic and simply ask for our help. We will arrange a site visit at your convenience.

Our specialist will advise you what are the latest software solutions for you and your laptop data to be always protected against threats.


System Recovery Services

In case your system becomes completely inaccessible, ie. your computer or laptop will not boot at all due to corrupted operating system our engineers will be able to run a full system recovery in order to restore your computer to a factory default state.

It is a good practice and we do recommend to have your important data backed up onto external media and stored safely. System recovery process will wipe all your data stored in master hard drive so it is really important to have your data backed up before hand.

If  the unfortunate event that you don't have a copy of your documents, pictures, media or programs backed up, please refer to our data recovery service as we can successfully recover files for you.

After restoring it to a factory default, our technician will go through all the basic steps setting up your system and install vital programs if requested by you.

So leave your system recovery in our experienced computer or laptop engineers hands.


Computer Hardware Diagnostics Services

Your computer is a complex system consisting of various hardware parts and it happens that some of them fails or stops functioning properly.

If you have a feeling or clearly see that one of components is malfunctioning you will need our professional computer engineer to identify and replace a faulty part. This could be memory, cpu, motherboard, power supply unit, video card, usb hub and many others.

Leave this job for our qualified technician to deal with. We will be more than happy to run all sort of hardware diagnostic tests on your machine and spot the problem.

Once issue is identified by our experienced computer engineer, you will then have options to choose and decide to purchase a new part, repair the old one (sometimes might not be possible) or upgrade your old part with the better one.


We are covering all London areas as follows:

Computer Repair Central London | Laptop Repair Central London | PC Data Recovery Central London
Postcodes covered: WC1WC2EC1, EC2EC3EC4
BarbicanBelgraviaBloomsburyCentral LondonClerkenwellCovent GardenGrays InnHolbornMonumentMoorgateShoreditchSohoSt Marys CraySt Pauls CraySt. PaulsTower Hill • West End

Computer Repair East London | Laptop Repair East London | PC Data Recovery East London
Postcodes covered: E1,  E2,  E3,  E4,  E5,  E6,  E7,  E8,  E9,  E10,  E11,  E12,  E13,  E14,  E15,  E16,  E17,  E18,
AldgateBarkingBecontreeBethnal GreenBexleyBowBromleyBromley-by-BowBuckhurst HillCanning TownChigwellChingfordClaptonDagenhamDalstonEast EndEast HamEast LondonForest GateGrange HillHackneyHainaultHighams ParkHomertonIsle of DogsLeytonLeytonstoneManor ParkMillwallNorth WoolwichPlaistowPoplarRedbridgeRomfordSouth WoodfordStamford HillStepney • Stratford • Upper WandsworthUpton ParkWalthamstowWest HamWhitechapelWoodfordWoodford Green

Computer Repair North London | Laptop Repair North London | PC Data Recovery North London
Postcodes covered: N1, N2,  N3, N4,  N5,  N6,  N7,  N8,  N9,  N10, N11,  N12,  N13, N14,  N15,  N16,  N17,  N18,  N19,  N20,  N21,  N22,
• Alexandra Palace • Archway • Barnet • BarnsburyCanonburyCockfostersCrouch EndEast BarnetEast FinchleyEnfieldEnfield ParkEpping ForestFinchley CentralFinsburyFinsbury ParkFortis GreenFriern BarnetHampstead Garden SuburbHendonHighburyHighgateHollowayHornseyIslingtonKentish TownLower EdmontonManor HouseMuswell HillNew BarnetNew SouthgateNorth FinchleyNorth LondonPalmers GreenPinnerPinner GreenPonders EndPotters BarSeven SistersSouthgateStoke NewingtonTottenhamTotteridgeTufnell ParkUpper EdmontonWhetstoneWinchmore HillWoodford GreenWoodside Park

Computer Repair Northwest London | Laptop Repair Northwest London | PC Data Recovery Northwest London
Postcodes covered: NW1,  NW2,  NW3,  NW4,  NW5,  NW6,  NW7,  NW8,  NW9 , NW10,  NW11,  NW12,
• Brent Cross • Camden Town • Colindale • Cricklewood • Golders Green • Greenhill • Hampstead • Hampstead Heath • Harlesden • Harrow • Harrow on the hill • Havering • Kilburn • Kingsbury • Maida Vale • Mill Hill • Neasden • Northolt • North London • Northwest London • Regents Park • St Johns Wood • Sudbury • Swiss Cottage • Temple Fortune • Wembley • West Hampstead • Willesden

Computer Repair Southeast London | Laptop Repair Southeast London | PC Data Recovery Southeast London
Postcodes covered: SE1,  SE2, SE3,  SE4, SE5,  SE6,  SE7,  SE8,  SE9,  SE10,  SE11, SE12,  SE13,  SE14,  SE15,  SE16,  SE17, SE18, SE19,  SE20,  SE21,  SE22,  SE23,  SE24,  SE25,  SE26,  SE27,  SE28
• Abbey Wood • AddingtonAnerleyBeckenhamBellinghamBlackheathBoroughBrockleyCamberwellCatfordCharltonChislehurstCrofton ParkCrossCroydonCrystal PalaceDeptfordDulwichEast CroydonEast DulwichElephant & CastleElthamEltham ParkFoots CrayForest HillGreenwichGrove ParkHerne HillHither GreenHonor Oak ParkLambethLeeLewishamNew CrossNew Cross GateNorth WoolwichNunheadPeckhamPengePlumsteadRotherhitheShirleySidcupSouth BermonseySouth Croydon • South London • Southeast LondonSouthwarkSydenhamThamesmeadUpper NorwoodWalworthWaterlooWest NorwoodWestcombe Park • Woolwich

Computer Repair Southwest London | Laptop Repair Southwest London | PC Data Recovery Southwest London
Postcodes covered: SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW13, SW14, SW15, SW16, SW17, SW18, SW19, SW20
• Balham • Barnes • Battersea • Beddington • Beddington Corner • Brentford • Brixton • Brompton • Carshalton • Castelnau • Chelsea • Chertsey • Chessington • Clapham • Clapham Junction • Claygate • Earls Court • Earlsfield • East Sheen • Epsom • Epsom Downs • Esher • Ewell • Fulham • Hook • Hounslow • Kew • Kew Gardens • Kingston • Kingston-upon-Thames • Merton • Mitcham • Morden • Mortlake • Nine Elms • Parsons Green • Pimlico • Putney • Raynes Park • Richmond • South Kensington • South Lambeth • South Wimbledon • Southfields • Southwest London • Stockwell • Streatham • Streatham Hill • Surrey • Teddington • Tooting • Tulse Hill • Twickenham • Wandsworth • West Kensington • Westminster • Weston Green • Wimbledon • Woodmansterne • Worcester Park •

Computer Repair West London | Laptop Repair West London | PC Data Recovery West London
Postcodes covered: W1,  W2, W3,  W4,  W5,  W6, W7,  W8,  W9,  W10,  W11,  W12,  W13,  W14
• Acton • Addlestone • Bayswater • Brook Green • Charlton • Chiswick • Ealing • East Molesley • Eastcote • Elsham • Greenford • Hammersmith, • Hanger Lane • Hanwell • Holland Park • Isleworth • Kensal Green • Kensington • Ladbroke Grove • Marylebone • Mayfair • North Kensington • Notting Hill • Osterley • Paddington • Perivale • Queens Park • Shepherds Bush • Strand • Uxbridge • Warwick Avenue • West Brompton • West Ealing • West London

Computer Repair Bromley | Laptop Repair Bromley | PC Data Recovery Bromley
Postcodes covered: BR1, BR2, BR3, BR4, BR5, BR6, BR7, BR8,
BromleyBickleyDownhamKestonHayesBromley CommonShortlandsBeckenhamEden ParkElmers EndPark LangleyShortlandsWest WickhamSt Paul's CraySt Mary CrayPetts WoodOrpingtonFarnboroughDownePratt's BottomChelsfieldWell HillChislehurstElmsteadSwanleyHextable